For 911 ECCs

When Location Data Falls Short, Your Center Bears the Consequences

A 911 call arrives from a large office building, hospital, school, or campus. The street address is correct, but the floor, suite, room, or building information is missing, incomplete, or wrong. Your telecommunicators must work with limited information while responders try to locate the caller inside a complex facility. The delay may be measured in minutes, but in an emergency, every second matters.

The organizations generating those calls are often not negligent.
In many cases, they do not know what their MLTS or UCaaS platform is actually sending to the 911 center. Their provider told them the system was compliant, but no one tested the call from the ECC’s perspective or confirmed that the location information met the center’s operational needs.

Nobody ever asked your center what you actually need to receive. 
911ComplyPoint® helps close that gap. We evaluate the organization’s complete 911 call-management environment, coordinate live testing with the appropriate PSAP, and verify that the information delivered to your center is accurate, complete, and formatted to support effective emergency response.

How Does 911complypoint® Benefit Public Safety Agencies?

Reduced Response Time

Kari's Law compliance for direct dialing to 9-1-1 ensures that emergency calls are made quickly, reducing the time it takes for PSAPs to be notified and first responders to be sent for more effective emergency response.

Better Location Accuracy

RAY BAUM'S Act dispatchable location compliance requires the location of the emergency within the premises. 911ComplyPoint® auditing and testing ensures that location is understandable and accurate to help first responders locate the emergency faster.

Situational Awareness

Kari’s Law Act on-site notification ensures that personnel within the organization are aware of the emergency. This allows them to guide first responders to the emergency location, which can further streamline the response process.

The Result:

911ComplyPoint® Certification significantly enhances the operational capabilities of PSAPs. By receiving more accurate and immediate information, PSAPs can dispatch emergency services quicker and with better information, leading to potentially improved outcomes in emergency situations.

Technology solutions alone are not enough

We ensure that technological advancements and updates in communication systems are implemented correctly, and that the organization has a plan to support them, further supporting the effectiveness of emergency response systems nationwide.

We're Ready When the Call Comes

911ComplyPoint® helps organizations establish the policies, testing procedures, and ongoing maintenance needed to keep their 911 systems working as intended. When an emergency occurs, the organization, its technology, and the 911 center are better prepared to respond together.

How We Work with Your Center

During the on-site testing phase of every full audit, we contact your center directly to coordinate live 911 test calls. We work within your scheduling requirements, minimize the impact on your operations, and ensure your telecommunicators are prepared for test activity.
We also review the additional location data your center requires and confirm that the organization’s MLTS is formatted to meet those requirements. That includes addressing character limits, field truncation issues, and any specific formatting conventions your center uses. When we find discrepancies, we work with the organization to correct them before certification is issued.
The result is a certified organization whose 911 calls your center can rely on.

What Certification Means to Your Center

When an organization earns 911ComplyPoint® certification, it means their system has been tested against your actual PSAP environment, not a generic standard. Their location data has been validated. Their notification procedures have been confirmed. Their staff understands their role in maintaining compliance.
One Minnesota ECC 9-1-1 and GIS Specialist put it this way: this audit process results in better information sent to telecommunicators than 90% of the calls their county receives.
That outcome is what 911ComplyPoint® is designed to produce, for every organization we certify, in every coverage area where we work.

A Note on Our Independence

911ComplyPoint® has no vendor affiliations and no equipment to sell. We do not represent any phone system manufacturer, UCaaS provider, or carrier.
Our recommendations are based entirely on what produces accurate, reliable 911 calls from the organizations we audit.
That independence means our goals are aligned with yours: getting first responders to the right location as fast as possible.