Common Questions
1. Our phone system's in the cloud. Does this apply to us?
Yes. Cloud-based UCaaS platforms including Zoom, Microsoft Teams, and RingCentral are classified as MLTS under FCC regulations. The same Kari’s Law and RAY BAUM’S Act requirements apply regardless of whether your system is on-premise or cloud-hosted.
2. Can’t employees just use their cell phones to call 911?
About 85% of 911 calls already originate from cell phones, but that does not eliminate your organization’s liability. You cannot legally advise employees against using an MLTS extension for 911 calling, and there are scenarios where the MLTS endpoint is the only available option. Your obligation to maintain a compliant system remains.
3. Aren’t 911 calls the emergency communication center’s responsibility?
911 call management is now a shared responsibility. Kari’s Law and RAY BAUM’S Act clearly place the obligation for accurate data and compliant system operation on the organization using the MLTS, not on the PSAP. The PSAP receives your call. What your system sends them, and whether they can find the caller, is your responsibility.
4. Does 911ComplyPoint® certification eliminate all risk?
Certification is a strong indicator of your organization’s commitment to safety and compliance, and the audit documentation demonstrates good faith efforts to meet regulatory requirements. It does not eliminate all risk. What it does is establish the policies, procedures, and controls that significantly reduce the likelihood of a compliance failure and demonstrate that your organization took its obligations seriously.
5. Is 911ComplyPoint® a one-size-fits-all solution?
No. Every engagement is specific to your organization’s locations, technology, and processes. That is what makes it a certification rather than a checklist.