about 911ComplyPoint
911ComplyPoint® is the vendor-independent certification program for 911 call management procedures under Kari’s Law and RAY BAUM’S Act.
It was developed to address a gap that exists in nearly every organization that operates a multi-line telephone system: the gap between having a compliant technology configuration and having a compliant, sustainable emergency communications program.
Technology alone does not achieve compliance. Regulations require accurate dispatchable location data, direct dialing capability, and real-time notification to on-site personnel. All three of those requirements depend on operational processes, worker policies, and ongoing maintenance, not just equipment settings. When employees move desks, when networks are reconfigured, when a new UCaaS platform is deployed, the 911 compliance picture changes. 911ComplyPoint® is built to address that reality.
The program has received approval from the International Organization for Standardization to contextualize 911 emergency communication compliance within the ISO 45001 framework, reframing 911 call management as an occupational health and safety issue rather than a telecommunications checkbox. The audit process has been recommended by multiple county PSAPs and emergency communication centers, and has been recognized by 911 professionals as producing location data accuracy that exceeds the standard for the majority of calls those centers receive.
Each of the four audit modules, Address Validation and Formatting, IT Operations and Worker Policy Review, Safety Plan Integration and Centralized Notification, and PSAP Outreach and On-Site 911 Testing, is available as a stand-alone service. Combined, they constitute the full 911ComplyPoint® Audit and Certification.
About Communications Advantage Inc
911ComplyPoint® is a service of Communications Advantage, Inc., a vendor-independent consulting firm based in Long Beach, California. Founded by Robert Lee Harris, Communications Advantage serves enterprise clients across three practice areas: legacy telecom and contact center consulting, SaaS and licensing cost audits, and 911 compliance through 911ComplyPoint®.
The firm’s vendor-independent model means clients receive objective guidance without the conflicts of interest that come with vendor-affiliated advisors. Communications Advantage has no reseller agreements, no manufacturer partnerships, and no financial incentive to recommend any particular technology solution.
To learn more about Communications Advantage and its full range of services, visit communicationsadvantage.com.
Communications Advantage is a member of:
About Robert Lee Harris
Robert Lee Harris has spent more than twenty years helping enterprise organizations evaluate, deploy, and optimize communications technology. But it was a recurring pattern he kept encountering with clients, confusion about what 911 compliance actually required, and a market full of vendors offering equipment without addressing the policies, procedures, and people that determine whether an emergency call actually works, that led him to create 911ComplyPoint®.
For years before the program existed, Robert and his team at Communications Advantage were helping clients work through 911 compliance on a case-by-case basis. Clients understood the regulatory obligation but struggled to translate it into sustainable practice. The technology might be configured correctly today, but employees move, networks change, and facilities evolve. Without a structured, ongoing process, compliance erodes. Robert recognized that the missing framework was already hiding in plain sight: ISO 45001, the international standard for Occupational Health and Safety Management Systems. By grounding 911 compliance within ISO 45001, 911ComplyPoint® moves organizations beyond checkbox compliance into a continuously maintained, auditable safety program.
Robert is the co-chair of the NENA IP-Based MLTS Considerations Working Group, which develops vendor-neutral configuration guidance and reference architectures to assist MLTS and UCaaS system operators in achieving functional compliance with Next Generation 9-1-1 (NG9-1-1) standards. He also participates in the NENA Indoor Mapping Working Group. He is a member of the National Association of Safety Professionals (NASP) and a long-time contributor to No Jitter, where he has written on topics ranging from IT cost management to emerging technology trends. He previously served as Senior Vice President on the Board of Directors of the Society of Communications Technology Consultants (SCTC) and remains an active SCTC member.
His vendor-independent positioning is not incidental. It is the foundation of everything 911ComplyPoint® does. Robert has no equipment to sell, no software license to push, and no manufacturer relationship that colors his recommendations. His only measure of success is whether your organization is genuinely prepared to manage a 911 emergency.